Complaint Handling Engineer

Job Type:
Quality Assurance
Job Category:
QA Associate, QA Manager
Zurich Zug area
Salary Description:
On Application
Job Ref:

For one of my client a global growing Medical Devices company located in Zurich area, Switzerland, we are currently looking for a QA/Post Market Surveillance Specialist-French speaking

Responsible for receiving, reviewing, and processing all product inquiries and product complaints for manufactured and distributed products as required by applicable regulations, standards, and company policy.


    Ensure that all complaints are managed/reported accurately, screened for potential safety issues and closed out in a timely manner Coordinate with different internal departments (Field Service, Sales, Marketing, Quality, Customer Support, Production) to resolve customer issues. Manage customer responses Manage complaint files and optimize complaint process. Assess potential safety issues and determine incidents to be reported

    Report and communicate with competent authorities within the timeframes.

Your profile:

    Bachelor’s Degree required, preferably in a healthcare related field. Associate’s Degree may be considered with additional years of relevant experience. Quality background is a must Minimum 2 – 5 years of related experience in the healthcare/device industry or exposure to medical device quality system regulations Prior experience processing medical device complaints strongly preferred. French and English are mandatory (German is a plus) Good Knowledge of Quality Systems (ISO13485, ISO9001) Good knowledge of MDD (Medical Device Directive); IVDD a plus Knowledge of Vigilance systems (MEDDEV) Experience in communicating with competent authorities Good customer-communication skills Project management skills (follow-up, deadlines…)

    Autonomous and goal-oriented



For more information please contact Noemie Oliva at

Contact Details:
Tel: 01293 776644
Contact: Noemie Oliva

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