Customer Success Manager

We are partnering with a fast-growing global organisation that provides advanced data and analytics solutions, helping clients navigate complex markets and make informed, data-driven decisions across industries such as energy, commodities, and maritime.

Their platform transforms large, complex datasets into clear, actionable insights, enabling organisations to improve operational efficiency, manage risk, and identify new opportunities. With a diverse, international team and a strong focus on innovation, the company continues to expand its global footprint and deliver value to a growing client base.

Role Overview

As a Customer Success Manager, you will play a key role in ensuring customers achieve maximum value from the platform. This is a highly dynamic role where no two days are the same, requiring a strong mix of relationship management, product knowledge, and analytical thinking.

You will work closely with clients to understand their objectives, drive adoption, and ensure long-term satisfaction and success.

Key Responsibilities

• Build and maintain strong, proactive relationships with a portfolio of key clients, supporting long-term engagement and retention
• Deliver a seamless onboarding experience, ensuring customers are set up for success from day one
• Develop and execute tailored engagement strategies to drive product adoption and maximise platform usage
• Act as the primary point of contact for client queries, providing support across multiple communication channels
• Identify and analyse usage trends and customer insights to uncover opportunities for increased value and alignment
• Collaborate with internal teams, including Product and Engineering, to translate customer feedback into actionable improvements
• Maintain accurate records of customer interactions, engagement plans, and success metrics within CRM systems

About You

• 3+ years of experience in a Customer Success or similar client-facing role, ideally working with large accounts
• Experience engaging with government, public sector, or similarly complex stakeholders is highly beneficial
• Strong interpersonal skills with the ability to build trust and long-term relationships
• Highly organised, proactive, and comfortable working independently as well as part of a team
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
• Strong analytical mindset with the ability to interpret data and identify trends
• Genuine passion for customer success and ownership of delivering value

Nice to Have

• Experience working with data-driven platforms or analytics tools
• Familiarity with APIs, data structures, or technical environments
• Experience working with enterprise clients or managing large customer portfolios

What’s on Offer

• A collaborative, international working environment
• Opportunities to work with high-profile, global clients
• Strong focus on professional development and career growth
• A culture built on collaboration, ownership, and customer focus
• The chance to work in a fast-paced, innovative, and impact-driven organisation

Our Ways of Working

• We act with purpose and drive results with focus and accountability
• We build strong relationships and collaborate to solve complex challenges
• We are supportive, approachable, and committed to helping both colleagues and clients succeed