Customer Success Manager
52120
Posted: 03/06/2026
- London, United Kingdom
- Permanent
Job Title: Customer Success Manager – Mental Wellness HealthTech Platform
My client is looking for an experienced Customer Success Manager (CSM) within Digital HealthTech. With a focus on improving mental health through software, you will help bridge the gap with clinical or corporate clients (e.g., NHS trusts, insurers, or corporate HR), drive platform adoption, ensure compliance, and maximize the clinical and commercial value of digital mental health interventions.
Key Responsibilities:
My client is looking for an experienced Customer Success Manager (CSM) within Digital HealthTech. With a focus on improving mental health through software, you will help bridge the gap with clinical or corporate clients (e.g., NHS trusts, insurers, or corporate HR), drive platform adoption, ensure compliance, and maximize the clinical and commercial value of digital mental health interventions.
Key Responsibilities:
- Implementation & Onboarding: Guide clients (such as hospitals or employers) through setting up the software, integrating it with existing clinical systems, and training staff.
- Adoption & Engagement: Monitor platform usage, track patient/employee engagement, and run campaigns to increase active usage.
- Clinical Alignment & Reporting: Collaborate with internal clinical teams to generate reports on patient outcomes, symptom improvements, and ROI, often presenting these in regular Business Reviews.
- Feedback & Product Improvement: Act as the "voice of the customer," gathering feedback from end-users to guide the product roadmap.
- Renewals & Growth: Manage account renewals, mitigate churn, and identify opportunities to expand the service across different departments or regions.
- Education: Bachelor's degree in a scientific or technical field (or equivalent experience in biotech or life sciences).
- Experience: At least 2+ years of experience in customer success, account management, or related fields, ideally in the healthtech app space
- Skills: Strong communication and interpersonal skills, with the ability to build trust and influence key stakeholders.
- Problem-Solving: Ability to troubleshoot and resolve customer issues with a solutions-oriented mindset.
- Customer-Centric Approach: Passion for delivering exceptional customer experiences and ensuring customer success.
- Travel: Willingness to travel occasionally to visit clients (if needed).
Please contact: Ben.Collier@barringtonjames.com
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