Head of Customer Operations
52990
Posted: 12/08/2026
- EU, United States
- Permanent
Head of Customer Operations - Remote
This fast-growing AI HealthTech scale-up business is hiring for a really exciting Head of Customer Success role. They work across healthcare providers and insurers, operating in a highly regulated environment. My client also has a strong focus on using AI, automation and technology to improve clinical and patient outcomes.
The role:
About you:
Essential Requirements:
If this sounds like something you would be interested and want to find out more, please email me on LChambers@barringtonjames.com with your CV and we can schedule a call.
This fast-growing AI HealthTech scale-up business is hiring for a really exciting Head of Customer Success role. They work across healthcare providers and insurers, operating in a highly regulated environment. My client also has a strong focus on using AI, automation and technology to improve clinical and patient outcomes.
The role:
- You will own the endto-end delivery of customer operations
- Lead 2 core teams:
- Transformation
- Client Operations
- Manage through team leads and directly lead a total function of 12+ people
- Build scalable systems, playbooks and reporting as the company grows
- Ensure operations remain compliant with data protection, clinical governance and regulatory requirements
About you:
- Have managed multiple customerfacing teams
- Experience in scaling operational functions
- Seniorlevel and stakeholder management skills
- Strong people leadership
- A handson, high-ownership mindset who is comfortable operating in ambiguity
- A datadriven approach, using data to identify and solve problems
Essential Requirements:
- Deep knowledge of the Life Science and HealthTech space
- 8+ years of customer facing experience
- 4+ years of managing sizeable teams
If this sounds like something you would be interested and want to find out more, please email me on LChambers@barringtonjames.com with your CV and we can schedule a call.
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