Head of Customer Success – HealthTech
52753
Posted: 22/07/2026
- Stockholm, Sweden
- Permanent
Head of Customer Success – HealthTech
A fast growing AI-powered SaaS HealthTech company is looking for a Head of Customer Success to help scale for the future
The role is not only about building a traditional Customer Success team, but to instead set up the foundations, processes and playbooks for your team to deliver excellent customer experience.
Working closely with Product, Sales, Medical Operations Specialists and leadership, you will ensure customers are fully onboarded and be able to realise the clear value of the product throughout their clinical journey.
The Role:
You will have to have experience not only in building Customer Success systems and managing a team but also experience within Health Care and HealthTech is highly important. It will be extremely advantageous if someone has a deep understanding of this industry.
You will need strong understanding customer lifecycle management, retention, expansion, customer health and SaaS metrics.
It is important that the leader enjoys creating scalable processes, influencing stakeholders and driving commercial outcomes through customer success.
Location:
You will be based full time in Stockholm, where you will work to collaborate, connect, and contribute to building their culture.
If this sounds like something you would be interested and want to find out more, please email me on LChambers@barringtonjames.com with your CV and we can schedule a call.
A fast growing AI-powered SaaS HealthTech company is looking for a Head of Customer Success to help scale for the future
The role is not only about building a traditional Customer Success team, but to instead set up the foundations, processes and playbooks for your team to deliver excellent customer experience.
Working closely with Product, Sales, Medical Operations Specialists and leadership, you will ensure customers are fully onboarded and be able to realise the clear value of the product throughout their clinical journey.
The Role:
- Define the Customer Success Role
- Re-build the Customer Success foundations from scratch
- Develop playbooks for customer onboarding
- Help teams identify opportunities to upsell and deepen customer adoption
- Work with product to ensure customer feedback is translated into useful insight
You will have to have experience not only in building Customer Success systems and managing a team but also experience within Health Care and HealthTech is highly important. It will be extremely advantageous if someone has a deep understanding of this industry.
You will need strong understanding customer lifecycle management, retention, expansion, customer health and SaaS metrics.
It is important that the leader enjoys creating scalable processes, influencing stakeholders and driving commercial outcomes through customer success.
Location:
You will be based full time in Stockholm, where you will work to collaborate, connect, and contribute to building their culture.
If this sounds like something you would be interested and want to find out more, please email me on LChambers@barringtonjames.com with your CV and we can schedule a call.
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