Implementation Lead - Digital Health Technology
52324
Posted: 17/06/2026
- London, United Kingdom
- Permanent
Implementation Lead – Digital Health Technology
Overview: In this role you will lead the successful deployment and adoption of digital health technology solutions across healthcare organisations, including hospitals, health systems, pharmaceutical companies, and other healthcare providers. This role acts as the primary liaison between customers and internal teams, ensuring implementations are delivered on time, within scope, and aligned with both technical requirements and clinical workflows.
Key Responsibilities
Required Qualifications and Experience
Preferred Qualifications
Overview: In this role you will lead the successful deployment and adoption of digital health technology solutions across healthcare organisations, including hospitals, health systems, pharmaceutical companies, and other healthcare providers. This role acts as the primary liaison between customers and internal teams, ensuring implementations are delivered on time, within scope, and aligned with both technical requirements and clinical workflows.
Key Responsibilities
- Lead end-to-end implementation projects for digital health technology solutions, from project initiation through to go-live and post-implementation support.
- Develop and maintain detailed project plans, timelines, risk registers, and status reports.
- Coordinate cross-functional internal teams including Product, Engineering, Customer Success, Clinical Specialists, and Support functions.
- Ensure implementation milestones are achieved within agreed timelines
- Serve as the primary point of contact for customers throughout the implementation.
- Build strong relationships with key stakeholders, including clinical leaders, operational teams, IT departments, and executive sponsors.
- Manage customer expectations and proactively address risks, issues, and escalations.
- Conduct discovery sessions to understand customer objectives, workflows, and operational requirements.
- Translate business and clinical needs into implementation plans and solution configurations.
- Support system configuration activities and ensure solutions align with customer use cases and best practices.
- Identify opportunities to optimise workflows and maximise solution value.
- Develop implementation and change management strategies to support user adoption.
- Deliver training sessions for end users, administrators, and key stakeholders.
- Support customers during go-live to ensure a smooth transition to operational use.
- Work closely with technical teams to coordinate integrations, data migrations, and system configurations.
- Assist with troubleshooting implementation issues and facilitate resolution
Required Qualifications and Experience
- Bachelor's degree in Healthcare, Life Sciences, Information Technology, Business, or a related field, or equivalent professional experience.
- Experience delivering software implementations within healthcare, digital health, health technology, or SaaS environments.
- Demonstrated project management experience managing multiple concurrent customer implementations.
- Strong stakeholder management and communication skills, with the ability to engage effectively with both technical and non-technical audiences.
- Familiarity with healthcare workflows and clinical environments.
Preferred Qualifications
- Experience implementing Electronic Health Record (EHR), Clinical Decision Support, Patient Engagement, Population Health, or other digital health solutions.
- Experience working within NHS, hospital systems, payer organisations, or life sciences environments.
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