Project Manager - Biopharma

What You’ll Be Doing

Customer & Internal Communication

• Serve as the first point of contact for incoming inquiries from customers and business development.
• Direct inquiries to the appropriate technical experts and provide timely, professional responses using information provided by internal teams.
• Maintain accurate and accessible communication records.

Project Oversight & Workflow Support

• Develop a deep understanding of typical biopharma project workflows to support rapid and technically sound responses.
• Monitor and report on the real‑time status of all active commercial projects.
• Participate in weekly team meetings to ensure alignment and progress tracking.

Pipeline & Reporting

• Collaborate with the sales team to maintain a transparent and up‑to‑date pipeline and work‑in‑progress (WIP) tracker.
• Ensure all internal systems contain accurate, timely project data for reporting and forecasting.
• Develop and maintain real‑time revenue reporting for all biopharma customer projects.

Customer Management & Fulfillment

• Facilitate communication between customers and internal teams throughout project execution.
• Provide written project updates according to customer expectations.
• Help define processes for order intake, project progression, delivery, and information sharing.

Cross‑Functional Collaboration

• Work with Finance to support standardized invoicing processes and milestone payment tracking.
• Partner with Product Management, Scientific teams, and Finance to create a menu of services with detailed cost structures and pricing.
• Identify and report project capacity constraints to help balance workload and customer satisfaction.

Sales & Marketing Support

• Assist in training sales teams and supporting commercial activities.
• Contribute to the development of collateral, messaging, and content to communicate the value of biopharma services.

Additional Responsibilities

• Support various ad hoc projects as needed.
• Ensure adherence to regulatory and ISO 13485 quality standards.

What You’ll Bring to the Team

• 5+ years of relevant experience in life sciences or a related discipline, with at least 2 years in a customer‑facing role.
• Bachelor’s degree in Biology, Chemistry, or a related field; an advanced degree or hands‑on laboratory background is a plus.
• Strong understanding of scientific service offerings and customer workflows.
• Proven ability to work effectively across cross‑functional teams including operations, sales, finance, and scientific groups.
• Demonstrated experience managing projects that meet or exceed customer expectations.
• Excellent leadership, teamwork, and communication skills.
• A proactive, hands‑on, high‑energy approach with a positive, solutions‑oriented mindset.